Confidentiality: Medical Records
All medical records are confidential. If you need to obtain copies of your medical records, a release is necessary (download now). The medical records department requires at least five business days to process requests and there is a fee associated with copying records. Long Island Spine Specialists maintains compliance with HIPAA regulations regarding confidentiality and has an Identity Theft Compliance Plan. You can also get a free copy of your records thru the patient portal. X-Ray copies are $10.00 per CD and require five business days for processing. Copies are picked up at the medical records desk which is located in the waiting room at our Commack location.
Please call the Medical Records Department at (631) 498-5632 x238 to obtain an x-ray CD, request records, discuss the fees or any issues you have concerning your records. If you have downloaded the release form, you can fax it to 631-462-2240 when it has been completed.
No-Show and Cancellation Policy
We schedule our appointments so that each patient receives the right amount of time to be seen by our physicians and staff. This is why it is very important that you keep your scheduled appointment with us and arrive on time. As a courtesy, and to help patients remember their scheduled appointments, Long Island Spine Specialists, P.C. sends a text message and/or calls 2 days in advance of the appointment time.
If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule with our physicians, please give us at least 24 hours’ notice.
If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50.00 “No-Show” – Service Charge to your account.
This “No-Show” – Service Charge is not reimbursable by your insurance company. You will be billed directly for it.
Thank you for your anticipated cooperation.