The following is up-to-date information regarding practice operations, policies and procedures. Click on a topic below to see more information.

We welcome the opportunity to better serve you. If you have a question about office policies that has not been addressed here, please contact us at administration@lispine.com or call our office.

Office Hours

Office hours vary based on operating room schedules, emergencies and office locations.

Commack Office Hours
West Islip Office Hours
West Hempstead Office Hours
Riverhead Office Hours

Inclement Weather / Office Closings

In case of office closings, our phone system will have a closing message, and our Facebook page will have up-to-date postings as well. This may not be possible in case of electric outages, but Long Island Spine Specialists will do its best to keep patients informed.

Appointments

To schedule an initial consultation or routine office visit, call (631) 462-BACK (2225) press 4 or email appointments@lispine.com. When using email, please include dates and times that work for you, as well as your name and telephone number, so we can get back to you quickly.

Emergencies

Our surgeons are available for emergencies 24 hours a day, 7 days a week. If you are in an emergency situation that cannot wait until normal business hours, you can notify our service after 5PM or on weekends and the physician on call will be contacted, or you can go to your local emergency room.

Initial Consultation

Please make sure to bring your insurance card(s) in addition to any Workers Compensation case or No Fault carrier/accident information to your first visit. You can save time by downloading our New Patient forms and filling them out prior to your arrival. (Download forms)

Referral Policy

If your insurance plan requires a referral, it is your responsibility to call your primary care physician prior to your visit to make sure that you have a referral on file (either paper or electronically). Please be advised that some insurance companies take up to 48 hours to obtain a referral. A referral is essential for claim processing and eliminates the possibility of you, the patient, from receiving a bill.

Prescription Refills

Please be advised that refills require 48 hours notice and can only be generated during business hours (no weekends.) Pain medications can not be prescribed if you have not had an office visit within the past 90 days. Refill requests can be called in at [phone or using the patient portal. If your refill has been approved, you will be notified that is has been prescribed to your pharmacy

Disability Forms

Disability forms require one week for processing and may require a fee for completion. If you have not had an office visit within the past 60 days, you will need to make an appointment to review the status of your disability.

Confidentiality:
Medical Records

All medical records are confidential. If you need to obtain copies of your medical records, a release is necessary (download now). The medical records department requires at least five business days to process requests and there is a fee associated with copying records. Long Island Spine Specialists maintains compliance with HIPAA regulations regarding confidentiality and has an Identity Theft Compliance Plan. You can also get a free copy of your records thru the patient portal. X-Ray copies are $10.00 per CD and require five business days for processing. Copies are picked up at the medical records desk which is located in the waiting room at our Commack location.

Please call the Medical Records Department at (631) 462-BACK (2225) x238 to obtain an xray CD, request records, discuss the fees or any issues you have concerning your records. If you have downloaded the release form, you can fax it to 631-462-2240 when it has been completed.

No-Show
and Cancellation Policy

We schedule our appointments so that each patient receives the right amount of time to be seen by our physicians and staff. This is why it is very important that you keep your scheduled appointment with us and arrive on time. As a courtesy, and to help patients remember their scheduled appointments, Long Island Spine Specialists, P.C. sends a text message and/or calls 2 days in advance of the appointment time.

If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule with our physicians, please give us at least 24 hours’ notice.

If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50.00 “No-Show” – Service Charge to your account.

This “No-Show” – Service Charge is not reimbursable by your insurance company. You will be billed directly for it.

Thank you for your anticipated cooperation.

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