Office Policies
The following is up-to-date information regarding practice operations, policies, and procedures. Click on a topic below to see more information.
We welcome the opportunity to better serve you. If you have a question about office policies that has not been addressed here, please contact us at [email protected] or call our office.
office hours
Office hours vary based on operating room schedules, emergencies, and office locations.
appointments
To schedule an initial consultation or routine office visit, call (631) 498-5632 press 4 or email [email protected]. When using email, please include dates and times that work for you, as well as your name and telephone number, so we can get back to you quickly.
emergencies
To schedule an initial consultation or routine office visit, call (631) 498-5632 press 4 or email [email protected]. When using email, please include dates and times that work for you, as well as your name and telephone number, so we can get back to you quickly.
INCLEMENT WEATHER / OFFICE CLOSINGS
In case of office closings, our phone system will have a closing message, and our Facebook page will have up-to-date postings as well. This may not be possible in case of electric outages, but Long Island Spine Specialists will do their best to keep patients informed.
INITIAL CONSULTATION
Please make sure to bring your insurance card(s) in addition to any Workers Compensation case or No Fault carrier/accident information to your first visit. You can save time by downloading our New Patient forms and filling them out prior to your arrival. (Download forms)
PRESCRIPTION REFILLS
Please be advised that refills require 48 hours’ notice and can only be generated during business hours (no weekends.) Pain medications can not be prescribed if you have not had an office visit within the past 90 days. Refill requests can be called in at [phone or using the patient portal. If your refill has been approved, you will be notified that it has been prescribed to your pharmacy.
DISABILITY FORMS
Disability forms require one week for processing and may require a fee for completion. If you have not had an office visit within the past 60 days, you will need to make an appointment to review the status of your disability.
REFERRAL POLICY
If your insurance plan requires a referral, it is your responsibility to call your primary care physician prior to your visit to make sure that you have a referral on file (either paper or electronically). Please be advised that some insurance companies take up to 48 hours to obtain a referral. A referral is essential for claim processing and eliminates the possibility of you, the patient, receiving a bill.
CONFIDENTIALITY: MEDICAL RECORDS
All medical records are confidential. If you need to obtain copies of your medical records, a release is necessary (download now). The medical records department requires at least five business days to process requests and there is a fee associated with copying records. Long Island Spine Specialists maintains compliance with HIPAA regulations regarding confidentiality and has an Identity Theft Compliance Plan.
You can also get a free copy of your records thru the patient portal. X-Ray copies are $10.00 per CD and require five business days for processing. Copies are picked up at the medical records desk which is located in the waiting room at our Commack location.
Please call the Medical Records Department at (631) 498-5632 x238 to obtain an x-ray CD, request records, discuss the fees or any issues you have concerning your records. If you have downloaded the release form, you can fax it to 631-462-2240 when it has been completed.
NO-SHOW AND CANCELLATION POLICY
We schedule our appointments so that each patient receives the right amount of time to be seen by our physicians and staff. This is why it is very important that you keep your scheduled appointment with us and arrive on time. As a courtesy, and to help patients remember their scheduled appointments, Long Island Spine Specialists, P.C. sends a text message and/or calls 2 days in advance of the appointment time.
If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule with our physicians, please give us at least 24 hours’ notice.
If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50.00 “No-Show” – Service Charge to your account.
surprise your body
with Extra Care
We focus exclusively on the specific issues relating to the spine. Our medical professionals have years of experience and expertise in all spinal conditions including traumatic injuries and deformities.
Contact Us for An Expert Consultation
Find us near you and start your journey to a pain-free life.
887 Old Country Road,
Suite D
Riverhead, NY 11901
Phone: (631) 837-2359
Fax: (631) 462-2240
763 Larkfield Rd, Second
Floor
Commack, NY, 11725
Phone: (631) 837-2359
Fax: (631) 462-2240
400 Montauk Highway,
Suite 102
West Islip, NY 11795
Phone: (631) 837-2359
Fax: (631) 462-2240
565 Hempstead Turnpike
West Hempstead, NY
11552
Phone: (631) 837-2359
Fax: (631) 462-2240
