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Back Pain Centers of America Presents the Winner of the 2017 Patient Experience Award to Long Island Spine Specialists, P.C

Back Pain Centers of America (BPC), which connects people searching for solutions to their neck and back pain with a reputable physician in their area, announces that Long Island Spine Specialists is the winner of the 2017 Patient Experience Award. This award is one of three categories of awards being presented in our 2017 series. It is presented to the orthopedic spine practice for the best patient experience.

Back Pain Centers of America benchmarks metrics among different practices in our national network. Metrics include call wait times, e.g. how long the patient has to wait to get to a patient coordinator, waiting room times, patient reviews, and would the patient recommend the doctor or practice to a friend or loved one. This is the only award category exclusive to network members as opposed to any practice, due to the independent measuring of the key performance indicators.

“We created these award categories to recognize patient-centered care and advances in improving the overall patient experience,” said Brent Wheeler, president of Back Pain Centers of America. “We hail Long Island Spine Specialists for their commitment to excellence in patient experience as well as patient care and treatment. The last time we visited the Commack location in Long Island, NY, it was Valentine’s Day, and we were amazed at all the Valentine’s from patients to the medical team and staff. They had many taped all along the walls of the waiting room saying what they loved about the practice. We saw words like ‘customer service,’ ‘warm,’ ‘friendly,’ and ‘short waiting times,’ in addition to improvements noted by patients of their chronic pain. These were just a reflection of what our analytics demonstrate, that they are committed to servant care of the patient.”

“Long Island Spine Specialists is delighted to have this recognition,” said Mae Caime, R.N. Executive Director for Long Island Spine Specialists. “Patient care is about more than having a great medical and surgical team. It is about recognizing that patients do not want to wander through a robotic phone menu to reach someone to help them. They do not want to wait for an hour or more in a waiting room to see a doctor. We recognize the value of their time, and strive to deliver more than great medical care. We also like to see how we stack up against other practices with the scorecards provided by Back Pain Centers. It helps us to know where we can make changes to help more patients.”

About Long Island Spine Specialists
Long Island Spine Specialists (LISS), P.C. is a comprehensive orthopaedic spine medical practice offering surgical and interventional procedures, diagnostics, and conservative treatment to patients. LISS has four offices in Commack, West Islip, Garden City and Manorville, New York. Learn more at http://www.lispine.com

About Back Pain Centers of America
Back Pain Centers of America (BPC) has helped people find safe, reliable relief for chronic pain since 2009. The call centers match patients searching for relief for neck and back pain to reputable, board-certified healthcare practices in their geographic area. BPC has the largest network of minimally-invasive spine centers in America. This service is free to patients. For more information for patients, please visit http://www.backpaincenters.com. For spine practices interested in joining the network, please visit BackPainCentersofAmerica.com. Also follow BPC on LinkedIn, Facebook, or Twitter.

SOURCE: http://www.prweb.com/releases/2017/06/prweb14443200.htm


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Practice Policy Update Regarding COVID-19

Dear Patients:

Our patients, employees and family are our top priority at Long Island Spine Specialists, P.C.

We ask you to not visit any of our locations if you have symptoms such as fever, sneezing, coughing and possible shortness of breath.

Please cancel your appointment and re-schedule once you are feeling better and are no longer suffering with symptoms.

Only non-symptomatic patients will be seen. No exceptions.

Accompanying family members – including children – are asked to remain in the waiting area and will not be allowed to enter the exam rooms.

During this time of high concern regarding the spread of COVID-19 (Coronavirus) we are taking extra precautions to maintain the highest possible standards of safety and cleanliness. Please be advised that we are carefully following recommendations from both the CDC and WHO and are here to help guide you through this time if needed.

Some steps we are taking to keeping safe:

  1. We know how important cleanliness is and always maintain the highest standards of cleanliness. To further offer you peace of mind, we have increased the frequency of the cleaning of our office.
  2. Rest assured that hand washing is strictly followed. Hand sanitizer is available to all staff and patients.
  3. Additionally, if you have recently traveled to a country with high rates of the coronavirus or have been on a cruise, please reschedule your visit for at least 14 days from your return date. We will gladly accommodate your needs to reschedule. At that time, a telehealth interface can be arranged if necessary.

Find up-to-date and accurate information on the Centers for Disease Control and Prevention (CDC) website and feel free to reach out with questions.

- Your team at Long Island Spine Specialists, P.C.

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Thank you very much for contacting Long Island Spine Specialists, P.C.

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To learn more about Long Island Spine Specialists – and to discover how we can relieve your pain and help you find an improved quality of life – please contact our office today and schedule a consultation.

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